If your order status is currently marked as 'Unfulfilled,' it indicates that we have successfully received your order, and it is now in queue for picking and packing by our dedicated Warehouse Team. Upon shipment, you will promptly receive a shipping confirmation email containing your tracking information. Subsequently, your order status will be updated to 'Fulfilled,' indicating that your items are on their way to you.

Our warehouse operates with a rapid order processing system to facilitate swift deliveries. Due to this efficiency, we're unable to guarantee the modification or cancellation of orders once they've been placed.

Should you need to edit or cancel your order, kindly reach out to us via our contact form with the subject line 'cancel' and include your order details promptly. If your order has already been dispatched, you won't be able to initiate a return until you receive your goods.

You can login to your account at anytime to check on your order history and subscriptions history.

Once you have made a purchase, you will receive an email that will guide you to verify your account. To log in, you must verify this email before your account becomes operational. If you are still encountering an invalid email error message while attempting to sign in, you may need to reset your password, ensure you are signing into the same region your account was created in, or contact our customer experience team for assistance.

We offer a range of weed fabric membranes in various sizes and thicknesses to suit different gardening needs.

Yes, our weed fabric membranes are made from environmentally friendly materials, providing an eco-conscious solution for weed control.

Yes, our weed fabric membranes are suitable for various garden applications, including garden beds, landscaping, driveways, and pathways.

The lifespan of our weed fabric membranes depends on factors such as weather conditions and maintenance but can typically last several years with proper care.

To lay Layfair products, start by preparing the area, ensuring it's free from debris and weeds. Next, roll out the Layfair weed fabric membrane over the designated area, ensuring complete coverage. If needed, trim the membrane to fit using scissors or a utility knife. Secure the membrane in place using landscape staples or other appropriate anchoring methods. It's recommended to overlap seams by several inches to prevent weed growth between sections. Once installed, cover the membrane with mulch or gravel for added protection and improved aesthetics. If you have any questions or need assistance, feel free to contact our customer support team.

Yes, Layfair weed fabric membranes can be easily cut with scissors or a utility knife to accommodate any irregularly shaped areas in your garden or landscaping project.

Yes, Layfair weed fabric membranes are ideal for use under decking or patios to help prevent weed growth and promote drainage.

Yes, Layfair weed fabric membranes help to stabilise soil and prevent erosion, making them an excellent choice for landscaping projects.

Yes, Layfair weed fabric membranes can be covered with mulch, decorative stones, or other materials to enhance their appearance and effectiveness.

Yes, our products are trusted by both amateur gardeners and professional landscapers for their reliability and effectiveness.

For complete shipping information, please refer to our Shipping Policy page.

For information on where we ship to, please refer to our Shipping Policy page.

Please note that all shipping timeframes are based on business days, excluding weekends and public holidays.

If your delivery exceeds the specified shipping timeframe, we recommend contacting the courier responsible for delivering your parcel. The information of the courier will be located in your email or on your account with a tracking number. They may have additional information not reflected in your tracking link, and your parcel could be either with a neighbour or in a safe place.

In the event that the courier is unable to locate your parcel, please don't hesitate to reach out to contact us.

If your parcel is marked as delivered but appears to be missing, we recommend conducting a thorough search around your property. Check all possible hiding spots, including entrances and around the garage. It's also advisable to inquire with household members and neighbours to see if someone may have received the package on your behalf.

If the parcel remains unlocated, we advise reaching out to the carrier responsible for delivery or your local post office for further assistance. In the event that the parcel remains missing after contacting the carrier, please don't hesitate to contact us. We'll make every effort reasonably possible to assist you in tracing the missing parcel.

You have up to 30 days to return your items. For full up to date information on returns, please refer to our Returns Policy page

Please contact us at your earliest convenience.

If your order hasn't been processed by our warehouse, there's a chance we may be able to assist you in changing the address. However, if your order is deemed undeliverable or returned to sender due to insufficient or inaccurate shipping information, we may need to contact you, or your order may be refunded upon its return/receipt.

Kindly note that shipping charges are non-refundable.

All goods are shipped via DHL fully tracked delivery service, you will be notified via email and/or text message with a tracking number when your goods have been dispatched. On that email, you will have a link to track your order. You can also track your order on our Track Your Order page by entering your order number, and email or phone number. If you have not received a tracking number, please contact us.

Your Layfair Gift Card will be delivered to you via email. You can redeem it on our website by entering the unique Gift Card code at checkout in our online store.

If you’re experiencing difficulties with payment, please ensure that you are using one of our accepted payment methods and that your card has sufficient funds.

Here are some common error codes and their explanations:

2000: DO NOT HONOUR: This error occurs when the customer's bank refuses to authorize the transaction. For instance, if the customer has exceeded their credit limit or there's a security concern, the bank may decline the payment.

2007: NO ACCOUNT: This error indicates that the card number provided is not associated with an active account. This could occur if the card information is incorrect or outdated, and the customer should contact their bank to rectify the issue.

2010: CARD ISSUER DECLINED CVV: If the customer inputs an incorrect Card Verification Value (CVV) or makes a typographical error in their card details, this error may occur. They should double-check the CVV and card information and attempt the transaction again. If the issue persists, contacting their bank is advised.

2015: TRANSACTION NOT ALLOWED: This error arises when the customer's bank declines the transaction for unspecified reasons, potentially due to an issue with the card itself. In such cases, the customer should reach out to their bank or opt for an alternative payment method.

If you encounter a different error code or require further assistance, please click here for more information on further error codes. If you do remain to have issues, please contact us for prompt assistance.

We accept the following payment methods: Visa, MasterCard, AMEX, PayPal, Apple Pay, PayPal Express, Shopify Pay, Discover, Union Pay and Google Pay.